Introduction
SmartSpace NZ Limited, trading as SmartSpace.ai (NZBN 9429053466471) (we, us or our), understands that protecting your personal information is important. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us when providing our services which enable businesses to transform their data using the power of AI (Services) to you.
This Privacy Policy takes into account the requirements of privacy laws, codes and regulations in New Zealand, including the Privacy Act 2020 (Privacy Laws).
This Privacy Policy explains the types of personal information we may collect about you; how we might collect your personal information; how we may use and disclose your personal information; how we will store your personal information; our use of cookies and analytics tools in connection with our Services; your rights to request access to and correction of your personal information; and how you can contact us if you have any other questions.
Personal information
Personal information means identifiable information about you, for example your name, email, address, telephone number and so on. If you cannot be identified (for example, when personal information has been aggregated and anonymised) then certain parts of this policy may not apply to that information.
The personal information we collect
The types of personal information we may collect about you include:
- Identity Data including first name and last name.
- Contact Data including billing address, email address and telephone numbers.
- Financial Data including bank account and payment card details (including through our third party payment processor Pay Pal).
- Transaction Data including details about payments to you from us and from you to us and other details of products and services you have purchased from us or we have purchased from you.
- Technical and Usage Data including internet protocol (IP) address, your login data, your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and browsing behaviour, information about your access and use of our website, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider.
- Profile Data including your username and password for our Services, orders you have made with us, support requests you have made, content you post, send, receive and share through our Services, your interests, preferences, feedback and survey responses.
- Interaction Data including information you provide to us when you participate in any interactive features of our Services, including surveys, contests, promotions, activities or events.
- Marketing and Communications Data including your preferences in receiving marketing from us and our third parties and your communication preferences.
- Professional data including where you are a worker of ours or applying for a role with us, your professional history such as your previous positions and professional experience.
- Requested data including any other personal information requested by us and/or provided by you or a third party.
How we collect personal information
We collect personal information in a variety of ways, including:
- Directly: We collect personal information which you directly provide to us, including when you register for an account, through the 'Request Early Access' form on our website or when you request our assistance via email, our online chat or over the telephone.
- Indirectly: We may collect personal information which you indirectly provide to us while interacting with us, such as when you use our website, in emails, over the telephone and in your online enquiries.
- From third parties: We collect personal information from third parties, such as details of your use of our website from our analytics and cookie providers and marketing providers.
- From publicly available sources: We collect personal information from publicly available sources such as the New Zealand Companies Office and professional networking sites such as LinkedIn.
Collection and use of personal information
We may collect, hold, use and disclose personal information for the following purposes:
- To enable you to access and use our Services, including to provide you with a login.
- To assess whether to take you on as a new client, including to perform anti-money laundering, anti-terrorism, sanction screening, fraud and other background checks on you.
- To provide our Services to you.
- To enable you to access and use our associated applications.
- To contact and communicate with you about our Services and any enquiries you make via our website.
- For internal record keeping, administrative, invoicing and billing purposes.
- For analytics, market research and business development, including to operate and improve our Services and associated applications.
- To detect and/or prevent any illegal activity that may threaten us or our Services.
- For advertising and marketing, including to send you promotional information about our products and services, noting we will comply with all relevant laws (including the Unsolicited Electronic Messages Act 2007 and Fair Trading Act 1986).
- To comply with our legal obligations and resolve any disputes that we may have.
- If you have applied for employment with us, to consider your employment application.
- If otherwise required or authorised by law.
Disclosure of personal information to third parties
We may disclose personal information to:
- Third party service providers for the purpose of enabling them to provide their services to us, including IT service providers, data storage, web-hosting and server providers, debt collectors, couriers, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators.
- Our employees, contractors and/or related entities.
- Our existing or potential agents or business partners.
- Anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred.
- Courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you.
- Courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights.
- Any other third parties as required or permitted by law, such as where we receive a subpoena.
Your rights and controlling your personal information
Your choice
Please read this Privacy Policy carefully. If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect our ability to provide our Services to you.
Information from third parties
If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person's consent to provide the personal information to us.
Restrict and unsubscribe
To object to processing for direct marketing or to unsubscribe from our email database, please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
Access
You may request access to the personal information that we hold about you. An administrative fee may be payable for the provision of such information. Please note, in some situations, we may be legally permitted to withhold access to your personal information.
Correction
If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to promptly correct any information found to be inaccurate.
Complaints
If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you in writing, setting out the outcome of our investigation. You also have the right to contact the Office of the New Zealand Privacy Commissioner.
Storage and security
We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
While we are committed to security, we cannot guarantee the security of any information that is stored by us or transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.
Links to other websites
Our Services may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provides whilst visiting those websites. Those websites are not governed by this Privacy Policy.
Amendments
We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our website. We recommend you check our website regularly to ensure you are aware of our current Privacy Policy.
Contact us
For any questions or notices, please contact our Privacy Officer at:
Office of the New Zealand Privacy Commissioner
You have the right to contact the Privacy Commissioner if you believe your privacy rights have not been respected.